Submit a Claim - Claim Instructions

To receive a payment from the PNI settlement fund, you must submit a completed claim by 11:59 p.m. (PT) on December 14, 2017.

It is recommended that you scan, import, and gather all supporting documentation (receipts, bank statements, card statements, etc.) before getting started, as you will need to upload these documents in support of your claim. You cannot save your progress as you proceed through the module.

Additionally, you may wish to review the Settlement Notice and Sections 2.1 through 2.2 of the Settlement Agreement to understand who is eligible for a payment and the nature of the expenses or losses that can be claimed.

This online session will expire after 30 minutes of inactivity, and you will need to begin again if your claim is not completed.

Please be advised that you may submit claims for ten (10) affected cards at one time. If you have additional affected cards, you must include them in a separate claim.

You may submit a claim if:

  • You used a credit or debit card to pay for photo processing services, between June 2014 and July 2015, from the following Retailers:
    • CVS;
    • Costco;
    • Rite Aid; or
    • Another retailer whose photo processing platform was being supported by PNI Digital Media, Inc. (“PNI”);
  • And you had, as a result of the PNI Security Incident:
    • Out-of-pocket expenses;
    • Fraudulent charges;
    • Lost time spent dealing with fraudulent charges or card replacement issues; or
    • Unreimbursed extraordinary monetary losses.

You may get a settlement payment, in the form of a check, if you submit a completed claim, if the settlement is approved, and if you are found to be eligible for a payment. If you have any questions, please contact us.

Start Your Claim

Important Dates

  • June 2014 to July 2015
    Class Period
  • October 28, 2017
    Deadline to Object to the Settlement
  • October 28, 2017
    Deadline to Exclude Yourself from the Settlement
  • November 17, 2017 at 10:00 a.m. EST
    Final Approval Hearing
  • December 14, 2017
    Claims Filing Deadline